What we call soda, others may call pop. Two different terms for the same item. Every organization, and even the individual people within the organization, have their own slang for various terms. That is why a standardized taxonomy, or classification of your organizations terms, is so important.
The best built site will fail when a user goes to search "soda" and get zero results because it was only categorized as "pop". The knowledge needs to be at the finger tips of the employee no matter what term they search under. Momentum Solutions will help you gather all the various terms used by your employees and classify them correctly to ensure that searching for information yields all results the employee could possibly need.